Creation Entertainment's
Frequently Asked Questions

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Customer Support E-Mail: ANY problem you have please write to us at: and we'll look into it and get right back to you. Thanks!

All guests are announced when contracted, and all convention contracts include clauses allowing actors to cancel if they get film and/or television work. In the rare case of a guest cancellation we always try to do our best to replace performers. We can not, however, refund tickets for a convention admission based on a guest cancellation, beyond of course specific autograph and/or photo op tickets.

For those attending our conventions and making travel plans: please know that the majority of guests that appear on stage do so usually in the later part of the day (although that is sometimes different for actors working on a current series). Sometimes autographing runs into the early evening or later when guests appear late in the day. Because we have to wait for guests to give us their flight information we can not tell you in advance when these autograph sessions will occur until the convention schedule is posted at this website a few days before the event.

If you plan on buying your tickets at the door PLEASE make sure not to buy tickets from anyone you don’t truly know and trust. Since we check every ticket at the door, photo ops and autographing we have had to turn away tickets from anyone other than those bought our box-office or website as there have been counterfeiting going on (people making copies of their scannable pre convention bought tickets). There have been many cases of turned away folks who have bought from "scalpers" in a hallway or parking lot on the way into our conventions. PLEASE BE CAREFUL!

Flashes occur from phone and cameras often during stage presentations. If you are sensitive to such lighting please be advised to take the necessary cautions.

PHOTO OP RULE: No projectile toys are allowed for the safety of our patrons

 

STATE TAXES INCLUDED ON YOUR INVOICE:
As a result of the Supreme Court Ruling during 2018 affecting online sales taxes (both state and local taxes), various states are requiring sales tax (both state and local taxes) on ANY online sales; therefore, you may now start seeing a separate charge on your invoice for this sales tax. The prices at the conventions will be the same as those online. Visit the National Conference of State Legislatures website for more information.

PLEASE NOTE a few of the important items. For a complete list of information visit the FAQ pages:

TICKETS SENT VIA EMAIL
Please note that tickets are delivered to you via e-mail in PDF format which you should print out and bring with you to convention registration. Most customers receive their PDF tickets within 3-5 business days of having placed their order. During extra busy times it might take a bit longer to get your PDF tickets.

TICKETS ARE NON-REFUNDABLE
All tickets are non-refundable as stated on the website and before you check out. You can, however, sell or give your ticket to someone else. If you do, you just forward them the etickets. Once you give the eticket to another person, they become the customer and have the right to reserve the same seat for next year if that type of ticket is applicable and re-ups are done at that particular event. If you miss a scheduled photo op or autograph as printed on the schedule Creation Entertainment is not responsible for a refund for that missed event.

HOW ARE AUTOS/PHOTO OPS DONE
For some of the actors, you will be called up in batches for the photo ops based on the “seq” number on your eticket. For other actors, it will be first come first serve. It will be noted on the schedule.
For the autograph sessions, the gold, silver and copper package people are called up row by row. After they are done, the single-day ticket holders are called up by the “seq” number on their eticket.

BUYING SECONDHAND TICKETS
We do strongly suggest that our customers do not buy secondhand tickets and buy only from the Creation website. We’ve had customers purchase tickets from other “customers” and when they arrive they find those tickets have already been scanned or are counterfeit. In those cases we cannot accommodate the person who is not the first one in with a scannable ticket.

HARASSMENT AT EVENTS
Creation does not tolerate any forms of harassment or bullying at its events. We operate our events under the philosophy of one of our mentors, Gene Roddenberry, who expressed hope that the future would fulfill his hope for tolerance, acceptance of differences, and inclusion of all. The company’s complete policy is stated on each schedule of events that is handed out at each convention.

GUEST CANCELLATIONS
All convention contracts allow celebrities to cancel if filming or other work arises, or, of course, if illness occurs. When you purchase a ticket you are purchasing a ticket to an event not an appearance of a particular guest, so in the rare occasion that a guest cancels Creation is only responsible for the refund (if you wish) or exchange for separate tickets for that guests’ autograph, photo op, or duo photo ops in which they are included. If their signature is part of a ticket package Creation will do its best to offer other guests’ autograph(s) instead, or offer pre-signed celebrity autographs, but as cancellations often occur at the last minute, Creation is not obligated to do so.

WEAPONS POLICY
Creation and the hotel would prefer that you not bring any weapons to the show. There has been a lot going on in this country and we'd all feel more comfortable if there weren't any weapons, even fake ones, at our shows. Hope you can understand. If you want to use it in a photo op/autograph, you can leave it in your room/car until it's time for the photo op/autograph. Then go get it for the picture/autograph and return it to your room/car after the picture/autograph is over. If you want to use it in the costume contest, you can leave it in your room/car until it's time for the contest. Then go get it for the contest and return it to your room/car after the contest is over.

Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. By attending Creation events you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities. All dates, venues and guests are considered tentative and subject to change. Check back frequently for updates. NOTE: All tickets are non-refundable. All tickets are subject to a non-refundable $9.50 shipping/handling fee charged per ticket ordered. ABSOLUTELY NO AUDIO OR VIDEOTAPING ALLOWED AT ANY CONVENTION. Still photography is for personal use only - public dissemination and commercial use strictly prohibited. In the event of convention cancellations or date changes Creation Entertainment is not responsible for patrons' costs involving travel or hotel accommodations or any other non-convention ticket expenses.

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