We know—terms and conditions aren’t exactly beach reading. But this is important, so we’ve done our best to keep it clear, human, and maybe even a little entertaining.
We know—terms and conditions aren’t exactly beach reading. But this is important, so we’ve done our best to keep it clear, human, and maybe even a little entertaining.
1. What Creation+ Purchase Protection Is (and What It Isn’t)
Creation+ Purchase Protection is an optional refund service that allows you to receive a refund of your ticket price and taxes if you’re unable to attend due to certain qualified, unexpected circumstances.
✔️
What it does cover:
Things you didn’t plan for—like:
• Sudden illness or injury
• Travel disruptions
• Severe weather
• Work conflicts
• Legal obligations
• Certain emergencies
(We’ll get into specifics below—yes, details matter.)
❌
What it does NOT cover:
• Service fees (those are non-refundable)
• Changing your mind
• Scheduling conflicts you already knew about
• “Something better came up” situations
Also important:
THIS IS NOT INSURANCE.
• No insurance company is involved
• This applies to attendees only, not the event itself
If an event is canceled, Creation will automatically refund your ticket purchase, so no need to worry—Creation+ Purchase Protection is not required for that scenario.
2. What You Need to Qualify for a Refund
To be eligible, all four of these must be true:
1. You purchased Creation+ Protection
(Yes, we have to say it.)
2. A valid, unexpected situation occurred
It must fall within our qualifying categories—and happen before the event.
3. You submit a claim
We’re good, but we’re not mind readers. You’ll need to:
• Submit a claim
• Provide basic details
• Include documentation
4. Timing matters
Most issues must occur within 7 days of the event
Claims should be submitted within 48 hours after the event
3. What You Get Back
If approved, you’ll receive your ticket price + taxes.
Partial refunds may apply in cases like: Group bookings (only the affected person is covered), Merchandise (not included), and Donations (also not included.)
4. What’s Typically Covered (Highlights)
Health & Medical
Unexpected illness, injury, or emergency procedures.
Travel Issues
Canceled flights, major transportation failures, or serious car trouble.
Weather
Severe conditions that make travel unsafe or impossible.
Work Conflicts
Unexpected required work obligations or relocations.
Legal Obligations
Subpoenas or required court appearances.
Emergencies
Serious home damage, theft, or other urgent situations requiring your presence.
5. What’s Not Covered (The Reality Check Section)
Creation+ Purchase Protection won’t apply if:
• You changed your mind
• You found something else to do
• You forgot, were late, or didn’t plan ahead
• You’re unhappy with the event itself
• You had travel costs increase
• You didn’t arrange childcare
• You double-booked yourself
• You attended any portion of the event
Also not covered:
• Personal preference changes
• Financial regret
• General inconvenience
6. How to File a Claim
To request a refund:
• Submit your claim via email directly to our customer service department at customer.service@creationent.com
• Include your order details
• Provide supporting documentation
Most claims are reviewed within a reasonable timeframe, depending on complexity.
7. A Few Final (Important) Notes
Approved claims will result in cancellation of your ticket
You cannot transfer your ticket and request a refund
Claims must be truthful and supported—fraudulent submissions will be denied
If you dispute the Protection charge with your bank, coverage is void
8. Legal Essentials (Short Version)
By purchasing Creation+ Purchase Protection:
• You agree to these terms
• You confirm your information is accurate
• You consent to providing documentation if needed
Any disputes will be handled according to applicable law and agreement terms.
9. Final Thought
We built Creation+ Purchase Protection to give you peace of mind—not a loophole. If something genuinely unexpected happens, we’ve got your back.
And if you actually read all of this… we’re impressed.