{"id":2101,"date":"2026-05-06T19:34:01","date_gmt":"2026-05-06T19:34:01","guid":{"rendered":"https:\/\/creationent.com\/events\/ce-saltlake27\/?page_id=2101"},"modified":"2026-05-07T19:24:05","modified_gmt":"2026-05-07T19:24:05","slug":"creation-plus","status":"publish","type":"page","link":"https:\/\/creationent.com\/events\/ce-saltlake27\/creation-plus\/","title":{"rendered":"Creation+ Purchase Protection"},"content":{"rendered":"

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\"\"<\/span><\/p>\n

We know\u2014terms and conditions aren\u2019t exactly beach reading. But this is important, so we\u2019ve done our best to keep it clear, human, and maybe even a little entertaining.<\/span><\/p>\n

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1. What Creation+ Purchase Protection Is (and What It Isn\u2019t)<\/strong><\/span><\/p>\n

Creation+ Purchase Protection is an optional refund service<\/strong> that allows you to receive a refund of your ticket price and taxes<\/strong> if you\u2019re unable to attend due to certain qualified, unexpected circumstances.<\/span><\/p>\n

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\u2714\ufe0f<\/span><\/span><\/p>\n

What it does<\/em> cover:<\/strong><\/span><\/span><\/p>\n

Things you didn\u2019t plan for\u2014like:<\/strong><\/span><\/p>\n

\u2022 Sudden illness or injury<\/span><\/p>\n

\u2022 Travel disruptions<\/span><\/p>\n

\u2022 Severe weather<\/span><\/p>\n

\u2022 Work conflicts<\/span><\/p>\n

\u2022 Legal obligations<\/span><\/p>\n

\u2022 Certain emergencies<\/span><\/p>\n

(We\u2019ll get into specifics below\u2014yes, details matter.)<\/span><\/p>\n

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\u274c<\/span> <\/strong><\/span><\/p>\n

What it does NOT<\/em> cover:<\/strong><\/span><\/p>\n

\u2022 Service fees (those are non-refundable)<\/span><\/p>\n

\u2022 Changing your mind<\/span><\/p>\n

\u2022 Scheduling conflicts you already knew about<\/span><\/p>\n

\u2022 \u201cSomething better came up\u201d situations<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” css=”.vc_custom_1778180906878{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner width=”1\/6″][vc_column_text][\/vc_column_text][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1778181002931{background-color: #ffffff !important;}”]<\/p>\n

Also important:<\/span><\/p>\n

THIS IS NOT INSURANCE.<\/strong><\/span><\/p>\n

\u2022 No insurance company is involved<\/span><\/p>\n

\u2022 This applies to attendees only<\/strong>, not the event itself<\/span><\/p>\n

If an event is canceled,\u00a0Creation will automatically refund your ticket purchase<\/strong>, so no need to worry\u2014Creation+ Purchase Protection is not required for that scenario.<\/span><\/p>\n

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2. What You Need to Qualify for a Refund<\/strong><\/span><\/p>\n

To be eligible, all four of these must be true:<\/span><\/p>\n

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1. You purchased Creation+ Protection<\/strong><\/span><\/p>\n

(Yes, we have to say it.)<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

2. A valid, unexpected situation occurred<\/strong><\/span><\/p>\n

It must fall within our qualifying categories\u2014and happen before the event.<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

3. You submit a claim<\/span>
\n<\/strong><\/span><\/p>\n

We\u2019re good, but we\u2019re not mind readers. You\u2019ll need to:<\/span><\/p>\n

\u2022 Submit a claim<\/span><\/p>\n

\u2022 Provide basic details<\/span><\/p>\n

\u2022 Include documentation<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

4. Timing matters<\/strong><\/span><\/p>\n

Most issues must occur within 7 days of the event<\/strong><\/span>
\nClaims should be submitted within 48 hours after the event<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1778175988028{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner css=”.vc_custom_1778106984978{margin-top: 4px !important;margin-right: 4px !important;margin-bottom: 4px !important;margin-left: 4px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: rgba(0,95,191,0.06) !important;*background-color: rgb(0,95,191) !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_text css=”.vc_custom_1778175912075{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;}”]<\/p>\n

3. What You Get Back<\/strong><\/span><\/p>\n

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If approved, you’ll receive your ticket price + taxes.<\/span><\/strong><\/span><\/p>\n

Partial refunds may apply in cases like: Group bookings (only the affected person is covered), Merchandise (not included), and Donations (also not included.)<\/em><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1778102840832{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner css=”.vc_custom_1778106984978{margin-top: 4px !important;margin-right: 4px !important;margin-bottom: 4px !important;margin-left: 4px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: rgba(0,95,191,0.06) !important;*background-color: rgb(0,95,191) !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_text css=”.vc_custom_1778175249057{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;}”]<\/p>\n

4. What’s Typically Covered (Highlights)<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1778102840832{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner width=”1\/6″][vc_column_text]\"\ud83c\udfe5\" Health & Medical<\/strong><\/span><\/p>\n

Unexpected illness, injury, or emergency procedures.<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text]\"\u2708\ufe0f\"\u00a0Travel Issues<\/strong><\/span><\/p>\n

Canceled flights, major transportation failures, or serious car trouble.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text]\"\ud83c\udf27\ufe0f\"\u00a0Weather<\/strong><\/span><\/p>\n

Severe conditions that make travel unsafe or impossible.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text]\"\ud83d\udcbc\"\u00a0Work Conflicts<\/strong><\/span><\/p>\n

Unexpected required work obligations or relocations.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text]\"\u2696\ufe0f\"\u00a0Legal Obligations<\/strong><\/span><\/p>\n

Subpoenas or required court appearances.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text]\"\ud83d\udea8\"\u00a0Emergencies<\/strong><\/span><\/p>\n

Serious home damage, theft, or other urgent situations requiring your presence.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1778102840832{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner css=”.vc_custom_1778106984978{margin-top: 4px !important;margin-right: 4px !important;margin-bottom: 4px !important;margin-left: 4px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: rgba(0,95,191,0.06) !important;*background-color: rgb(0,95,191) !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_text css=”.vc_custom_1778176171936{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;}”]<\/p>\n

5. What’s Not Covered (The Reality Check Section)<\/strong><\/span><\/p>\n

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\u00a0<\/b><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

Creation+ Purchase Protection won\u2019t apply if:<\/strong><\/span><\/p>\n

\u2022 You changed your mind<\/span>
\n\u2022 You found something else to do<\/span>
\n\u2022 You forgot, were late, or didn\u2019t plan ahead<\/span>
\n\u2022 You\u2019re unhappy with the event itself<\/span>
\n\u2022 You had travel costs increase<\/span>
\n\u2022 You didn\u2019t arrange childcare<\/span>
\n\u2022 You double-booked yourself<\/span>
\n\u2022 You attended any portion of the event<\/span><\/p>\n

Also not covered:<\/strong><\/span><\/p>\n

\u2022 Personal preference changes<\/span>
\n\u2022 Financial regret<\/span>
\n\u2022 General inconvenience<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

\u00a0\u00a0<\/b><\/span><\/p>\n

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6. How to File a Claim<\/strong><\/span><\/p>\n

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\u00a0<\/b><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

To request a refund:<\/span><\/strong><\/p>\n

\u2022 Submit your claim via email directly to our customer service department at customer.service@creationent.com<\/a><\/span><\/span><\/p>\n

\u2022 Include your order details<\/span><\/p>\n

\u2022 Provide supporting documentation<\/span><\/p>\n

Most claims are reviewed within a reasonable timeframe, depending on complexity.<\/span><\/p>\n

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7. A Few Final (Important) Notes<\/strong><\/span><\/p>\n

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Approved claims will result in cancellation of your ticket<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

You cannot transfer your ticket<\/strong> and request a refund<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

Claims must be truthful and supported<\/strong>\u2014fraudulent submissions will be denied<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

If you dispute the Protection charge with your bank, coverage is void<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1778102840832{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner css=”.vc_custom_1778106984978{margin-top: 4px !important;margin-right: 4px !important;margin-bottom: 4px !important;margin-left: 4px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: rgba(0,95,191,0.06) !important;*background-color: rgb(0,95,191) !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_text css=”.vc_custom_1778177161767{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;}”]<\/p>\n

8. Legal Essentials (Short Version)<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1778177468350{background-color: #ffffff !important;}”][vc_column width=”1\/3″][vc_column_text]<\/p>\n

\u00a0\u00a0<\/b><\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

By purchasing Creation+ Purchase Protection:<\/span><\/strong><\/p>\n

\u2022 You agree to these terms<\/span><\/p>\n

\u2022 You confirm your information is accurate<\/span><\/p>\n

\u2022 You consent to providing documentation if needed<\/span><\/p>\n

Any disputes will be handled according to applicable law and agreement terms.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

\u00a0\u00a0<\/b><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1778177696343{background-color: #ffffff !important;}”][vc_column][vc_row_inner css=”.vc_custom_1778102840832{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner css=”.vc_custom_1778106984978{margin-top: 4px !important;margin-right: 4px !important;margin-bottom: 4px !important;margin-left: 4px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: rgba(0,95,191,0.06) !important;*background-color: rgb(0,95,191) !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_text css=”.vc_custom_1778181834119{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;}”]<\/p>\n

9. Final Thought<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n

We built Creation+ Purchase Protection<\/strong> to give you peace of mind\u2014not a loophole. If something genuinely unexpected happens, we\u2019ve got your back.<\/span><\/p>\n

And if you actually read all of this\u2026 we\u2019re impressed.<\/span><\/p>\n

Return home<\/a><\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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