{"id":2101,"date":"2026-05-06T19:34:01","date_gmt":"2026-05-06T19:34:01","guid":{"rendered":"https:\/\/creationent.com\/events\/ce-saltlake27\/?page_id=2101"},"modified":"2026-05-12T22:01:33","modified_gmt":"2026-05-12T22:01:33","slug":"creation-plus","status":"publish","type":"page","link":"https:\/\/creationent.com\/events\/ce-saltlake27\/creation-plus\/","title":{"rendered":"Creation+ Purchase Protection"},"content":{"rendered":"

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\"\"<\/span><\/p>\n

We know\u2014terms and conditions aren\u2019t exactly beach reading. But this is important, so we\u2019ve done our best to keep it clear, human, and maybe even a little entertaining.<\/span><\/p>\n

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1. What Creation+ Purchase Protection Is (and What It Isn\u2019t)<\/strong><\/span><\/p>\n

Creation+ Purchase Protection is an optional refund service<\/strong> that allows you to receive a refund of your ticket price and taxes<\/strong> if you\u2019re unable to attend due to certain qualified, unexpected circumstances.<\/span><\/p>\n

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\u2714\ufe0f<\/span><\/span><\/p>\n

What it does<\/em> cover:<\/strong><\/span><\/span><\/p>\n

Things you didn\u2019t plan for\u2014like:<\/strong><\/span><\/p>\n

\u2022 Sudden illness or injury<\/span><\/p>\n

\u2022 Travel disruptions<\/span><\/p>\n

\u2022 Severe weather<\/span><\/p>\n

\u2022 Work conflicts<\/span><\/p>\n

\u2022 Legal obligations<\/span><\/p>\n

\u2022 Certain emergencies<\/span><\/p>\n

(We\u2019ll get into specifics below\u2014yes, details matter.)<\/span><\/p>\n

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\u274c<\/span> <\/strong><\/span><\/p>\n

What it does NOT<\/em> cover:<\/strong><\/span><\/p>\n

\u2022 Service fees (those are non-refundable)<\/span><\/p>\n

\u2022 Changing your mind<\/span><\/p>\n

\u2022 Scheduling conflicts you already knew about<\/span><\/p>\n

\u2022 \u201cSomething better came up\u201d situations<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle” css=”.vc_custom_1778180906878{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner width=”1\/6″][vc_column_text][\/vc_column_text][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1778181002931{background-color: #ffffff !important;}”]<\/p>\n

Also important:<\/span><\/p>\n

THIS IS NOT INSURANCE.<\/strong><\/span><\/p>\n

\u2022 No insurance company is involved<\/span><\/p>\n

\u2022 This applies to attendees only<\/strong>, not the event itself<\/span><\/p>\n

If an event is canceled,\u00a0Creation will automatically refund your ticket purchase<\/strong>, so no need to worry\u2014Creation+ Purchase Protection is not required for that scenario.<\/span><\/p>\n

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2. What You Need to Qualify for a Refund<\/strong><\/span><\/p>\n

To be eligible, all four of these must be true:<\/span><\/p>\n

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1. You purchased Creation+ Protection<\/strong><\/span><\/p>\n

(Yes, we have to say it.)<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

2. A valid, unexpected situation occurred<\/strong><\/span><\/p>\n

It must fall within our qualifying categories\u2014and happen before the event.<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

3. You submit a claim<\/span>
\n<\/strong><\/span><\/p>\n

We\u2019re good, but we\u2019re not mind readers. You\u2019ll need to:<\/span><\/p>\n

\u2022 Submit a claim<\/span><\/p>\n

\u2022 Provide basic details<\/span><\/p>\n

\u2022 Include documentation<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

4. Timing matters<\/strong><\/span><\/p>\n

Most issues must occur within 7 days of the event<\/strong><\/span>
\nClaims should be submitted within 48 hours after the event<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1778175988028{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner css=”.vc_custom_1778106984978{margin-top: 4px !important;margin-right: 4px !important;margin-bottom: 4px !important;margin-left: 4px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: rgba(0,95,191,0.06) !important;*background-color: rgb(0,95,191) !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_text css=”.vc_custom_1778175912075{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;}”]<\/p>\n

3. What You Get Back<\/strong><\/span><\/p>\n

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If approved, you’ll receive your ticket price + taxes.<\/span><\/strong><\/span><\/p>\n

Partial refunds may apply in cases like: Group bookings (only the affected person is covered), Merchandise (not included), and Donations (also not included.)<\/em><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1778102840832{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner css=”.vc_custom_1778106984978{margin-top: 4px !important;margin-right: 4px !important;margin-bottom: 4px !important;margin-left: 4px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: rgba(0,95,191,0.06) !important;*background-color: rgb(0,95,191) !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_text css=”.vc_custom_1778175249057{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;}”]<\/p>\n

4. What’s Typically Covered (Highlights)<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1778102840832{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner width=”1\/6″][vc_column_text]\"\ud83c\udfe5\" Health & Medical<\/strong><\/span><\/p>\n

Unexpected illness, injury, or emergency procedures.<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text]\"\u2708\ufe0f\"\u00a0Travel Issues<\/strong><\/span><\/p>\n

Canceled flights, major transportation failures, or serious car trouble.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text]\"\ud83c\udf27\ufe0f\"\u00a0Weather<\/strong><\/span><\/p>\n

Severe conditions that make travel unsafe or impossible.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text]\"\ud83d\udcbc\"\u00a0Work Conflicts<\/strong><\/span><\/p>\n

Unexpected required work obligations or relocations.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text]\"\u2696\ufe0f\"\u00a0Legal Obligations<\/strong><\/span><\/p>\n

Subpoenas or required court appearances.<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][vc_column_text]\"\ud83d\udea8\"\u00a0Emergencies<\/strong><\/span><\/p>\n

Serious home damage, theft, or other urgent situations requiring your presence.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1778102840832{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner css=”.vc_custom_1778106984978{margin-top: 4px !important;margin-right: 4px !important;margin-bottom: 4px !important;margin-left: 4px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: rgba(0,95,191,0.06) !important;*background-color: rgb(0,95,191) !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_text css=”.vc_custom_1778176171936{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;}”]<\/p>\n

5. What’s Not Covered (The Reality Check Section)<\/strong><\/span><\/p>\n

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\u00a0<\/b><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

Creation+ Purchase Protection won\u2019t apply if:<\/strong><\/span><\/p>\n

\u2022 You changed your mind<\/span>
\n\u2022 You found something else to do<\/span>
\n\u2022 You forgot, were late, or didn\u2019t plan ahead<\/span>
\n\u2022 You\u2019re unhappy with the event itself<\/span>
\n\u2022 You had travel costs increase<\/span>
\n\u2022 You didn\u2019t arrange childcare<\/span>
\n\u2022 You double-booked yourself<\/span>
\n\u2022 You attended any portion of the event<\/span><\/p>\n

Also not covered:<\/strong><\/span><\/p>\n

\u2022 Personal preference changes<\/span>
\n\u2022 Financial regret<\/span>
\n\u2022 General inconvenience<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

\u00a0\u00a0<\/b><\/span><\/p>\n

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6. How to File a Claim<\/strong><\/span><\/p>\n

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\u00a0<\/b><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

To request a refund:<\/span><\/strong><\/p>\n

\u2022 Submit your claim via email directly to our customer service department at customer.service@creationent.com<\/a><\/span><\/span><\/p>\n

\u2022 Include your order details<\/span><\/p>\n

\u2022 Provide supporting documentation<\/span><\/p>\n

Most claims are reviewed within a reasonable timeframe, depending on complexity.<\/span><\/p>\n

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7. A Few Final (Important) Notes<\/strong><\/span><\/p>\n

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Approved claims will result in cancellation of your ticket<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

You cannot transfer your ticket<\/strong> and request a refund<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

Claims must be truthful and supported<\/strong>\u2014fraudulent submissions will be denied<\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

If you dispute the Protection charge with your bank, coverage is void<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1778102840832{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner css=”.vc_custom_1778106984978{margin-top: 4px !important;margin-right: 4px !important;margin-bottom: 4px !important;margin-left: 4px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: rgba(0,95,191,0.06) !important;*background-color: rgb(0,95,191) !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_text css=”.vc_custom_1778177161767{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;}”]<\/p>\n

8. Legal Essentials (Short Version)<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1778177468350{background-color: #ffffff !important;}”][vc_column width=”1\/3″][vc_column_text]<\/p>\n

\u00a0\u00a0<\/b><\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

By purchasing Creation+ Purchase Protection:<\/span><\/strong><\/p>\n

\u2022 You agree to these terms<\/span><\/p>\n

\u2022 You confirm your information is accurate<\/span><\/p>\n

\u2022 You consent to providing documentation if needed<\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

\u00a0\u00a0<\/b><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1778177468350{background-color: #ffffff !important;}”][vc_column][vc_column_text]<\/p>\n

\u00a0\u00a0<\/b><\/span><\/p>\n

[\/vc_column_text][vc_column_text]<\/p>\n

These Terms are governed by the laws of the State of California, United States. By completing a purchase, you agree that any disputes arising from your transaction shall be subject to the jurisdiction of courts located in California, except where applicable consumer protection laws in your country of residence provide otherwise and cannot be waived. In such cases, those local laws will apply to the extent required.<\/span><\/p>\n

[\/vc_column_text][vc_column_text]<\/p>\n

\u00a0\u00a0<\/b><\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1778177696343{background-color: #ffffff !important;}”][vc_column][vc_row_inner css=”.vc_custom_1778102840832{border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 10px !important;padding-bottom: 10px !important;background-color: #ffffff !important;border-left-color: #1e73be !important;border-right-color: #1e73be !important;border-top-color: #1e73be !important;border-bottom-color: #1e73be !important;}”][vc_column_inner css=”.vc_custom_1778106984978{margin-top: 4px !important;margin-right: 4px !important;margin-bottom: 4px !important;margin-left: 4px !important;border-top-width: 4px !important;border-right-width: 4px !important;border-bottom-width: 4px !important;border-left-width: 4px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;background-color: rgba(0,95,191,0.06) !important;*background-color: rgb(0,95,191) !important;border-left-color: #1e73be !important;border-left-style: solid !important;border-right-color: #1e73be !important;border-right-style: solid !important;border-top-color: #1e73be !important;border-top-style: solid !important;border-bottom-color: #1e73be !important;border-bottom-style: solid !important;border-radius: 1px !important;}”][vc_column_text css=”.vc_custom_1778181834119{padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;}”]<\/p>\n

9. Final Thought<\/strong><\/span><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n

We built Creation+ Purchase Protection<\/strong> to give you peace of mind\u2014not a loophole. If something genuinely unexpected happens, we\u2019ve got your back.<\/span><\/p>\n

And if you actually read all of this\u2026 we\u2019re impressed.<\/span><\/p>\n

Return home<\/a><\/strong><\/span><\/p>\n

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