Updated: February 7, 2024

 

FREQUENTLY ASKED QUESTIONS

All procedures and policies subject to change


WHAT IS A CREATION CONVENTION?

HOW DO I PURCHASE AN ADMISSION PASS AND/OR AUTOGRAPH AND PHOTO TICKETS?

WHAT’S THE DIFFERENCE BETWEEN CONVENTION ADMISSION PACKAGES AND SINGLE-DAY ADMISSION PASSES?

HOW DOES THE PHOTO OP PROCESS WORK?

HOW DOES THE AUTOGRAPH SIGNING PROCESS WORK?

WHAT IF I GET A TICKET FROM A THIRD PARTY?

WHAT HEALTH & SAFETY MEASURES MAY BE IN PLACE AT THE TIME OF THE CONVENTION?

WHAT IF A SCHEDULED GUEST CANCELS?

CAN I TAKE PHOTOS AND/OR VIDEO OF THE GUESTS ON-STAGE?

IS THE CONVENTION SUITABLE FOR ALL AGES?

HOW DO I PLAN MY TRAVEL?

WHAT IS OTHER PERTINENT INFORMATION I SHOULD KNOW WHILE ATTENDING THE EVENT?

HOW DO I REACH CUSTOMER SERVICE?


VISIT OUR FAQS PAGE FOR COMPLETE RULES, POLICIES AND OTHER INFORMATION.

Thanks to our fellow fans, we’ve loved bringing the stars direct to their audiences for over 50 years! Join the celebration and be part of the unforgettable Creation family. 

Unlike so many other genre conventions, Creation Entertainment has a strict company policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of ticket they purchase, will have a seat in the main auditorium where the major guests appear and events take place. 

Creation Entertainment has the right to refuse service to anyone who interferes with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, patrons lacking adequate hygiene and inconsideration to others. Refusal of service shall never be based on race or color, National origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, Veteran or Military status, marital status, sexual orientation or gender identity, medical condition (excluding infectious diseases), political affiliations or activities, or status as a victim of domestic violence, assault or stalking.