Updated: September 10, 2018

Creation Entertainment's


Friday, Saturday and Sunday
October 11-13, 2019 

Westin Harbour Castle 
1 Harbour Square
Toronto, ON, M5J 1A6, Canada

US Canada Exchange
All Prices shown on our website are in U.S. Dollars. Orders placed via our website will be processed in U.S. Dollars and any exchange rate calculation will be done by your bank to change the amount into your country’s currency. 

Any exchange fees, etc. appearing on your credit card statements are done by your banking institution or credit card processor. 

During the actual event, if making purchases by credit card, we will have the ability to process charges (and in fact all charges will be) in Canadian (CDN) Dollars using the exchange rate, and/or take Canadian cash or U.S. Cash.

Be sure of which day a guest is doing photo ops/autographs before purchasing your admission tickets.

Please note that tickets purchased on our website are delivered to you via email in PDF format which you must print out and bring with you to the convention registration desk. Most customers receive their PDF tickets within 3-5 business days of having placed their order.

Have Questions About Tickets Or Conventions? Click Here!
Photo Op Questions? Click Here!

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What could be more fun than hanging with the Winchester brothers for a SUPERNATURAL weekend in the bustling city of TORONTO, ONTARIO?

Here’s YOUR chance to join the stars of the hit CW show for three full days of excitement, music and lively conversation with fellow fans. You’ll be able to see the Winchester bros, Jensen Ackles & Jared Padalecki, along with their angel Castiel, aka Misha Collins, and many other stars from the show! No doubt they’ll keep away the monsters, demons or other things supernatural, so you can just sit back and have a memorable SPN experience!

Soon to be in its epic 14th season, Supernatural is North America’s longest running genre series, and we’re saluting the series and stars who have meant so much to us through the years. The cast of Supernatural has also done so much for so many through its supportive and charitable nature, and together, we’ve all raised the bar of the typical fan convention and turned this event into something truly special.

Please note that as much as we love providing our Supernatural fans with fabulous multiple shows during the year, we won’t be hosting as many conventions in 2019 as we have in previous years. There will be far fewer choices in 2019, and you DON’T WANT MISS OUT on your chance to see all the awesome Supernatural stars like Jensen & Jared and Misha! If you can’t make any of the conventions we have listed so far, make sure to sign up for our email to keep you updated on the upcoming SPN shows!

We’re jazzed about all the cool stuff we have planned with the Supernatural stars. This will be our LAST official Supernatural show in TORONTO, so make sure to scroll down or click on the tabs above to get ALL the details and make your plans NOW!

NOTE: In general, questions for our celebrities are taken from the audience at microphones in the front of the audience area. Yelling questions from the audience is disruptive, rude to everyone present and may result in being asked to leave the theatre and convention. We ask that everyone respect their fellow attendees.

CreationEnt on Fan Guru (formerly Cosmunity). Click for details... Download the app now!

Be sure of which day a guest is doing photo ops/autographs before purchasing your admission tickets.
You must have an admission ticket for the day of your photo op.

Dean Winchester

Appearing Sunday.

Appearing Sunday.

Sam Winchester

Appearing Sunday   

Appearing Sunday.


Appearing Saturday 

Appearing Saturday.


Appearing Friday and Saturday.  

Appearing Friday and Saturday.


Richard serves as your hilarious host/MC
throughout the weekend

Richard serves as your hilarious host/MC
throughout the weekend

Lead singer/song writer of our house band, Louden Swain

Co-hosting the entire weekend.

Co-hosting the entire weekend.

Young John Winchester

Appearing Saturday.

Appearing Saturday.

Mick Davies

Appearing Friday and Saturday.

Appearing Friday and Saturday.

Arthur Ketch

Appearing Friday and Saturday.

Appearing Friday and Saturday.

Gabriel Tigerman

Andy Gallagher

Appearing Friday.

Appearing Friday.

House Band

Rob Benedict is the songwriter/singer and is joined by equally talented members of the group Billy Moran, Mike Borja and Stephen Norton. Louden Swain is our house band throughout the weekend and anchor of the Saturday Night Special.

Our house band all four days.




LOUDEN SWAIN: On Stage All THREE Days of the Convention!

LOUDEN SWAIN is a central Official SUPERNATURAL CONVENTION attraction, performing on our stage throughout the weekend! Lead by talented lead singer and Supernatural's own, ROB BENEDICT (“God”/“Chuck”), they will have our Toronto audience rocking through the whole weekend!

The talented members of Louden Swain, include Billy Moran, Mike Borja and Stephen Norton, have rightfully gained their own fan followings. Don’t miss the Saturday Night Special Concert (see below) which also includes some of your favorite Supernatural actors. You never know who might show up, so stay tuned! 


One of the true highlights of our Supernatural conventions is the talented and funny Master of Ceremonies, Richard Speight, Jr.

Richard keeps the weekend going and the audience laughing, and he introduces our guests in a loving yet hilarious way.

Richard and his co-host Rob Benedict have been doing such a great job that it led to a television series where they play exaggerated versions of themselves. Rich and Rob regularly receive standing ovations as well as invitations to return to the series, and Rich has proven himself to be an exceptional director on several key episodes!

It’s official! Richard Speight, Jr. is handing his scepter as Karaoke King on to Matt Cohen, who will be joined by a roster of other stars in a high-energy night of celebrity/fan interaction.

You could sing your favorite song with some of the stars of Supernatural as YOUR backup singers! Admission is FREE!

This is FREE EVENT, so you do not keep your same seats you had during the day, but there will be seats in the back if you prefer to sit.

Please note: For those who choose to wait for upfront spots for this event, we do not allow “holding” spots on the wait line for more than one other person. Thanks!



Check out one of our super-charged Karaoke Party events above! If you haven’t attended yet, be sure not to miss out. Join us!



LOUDEN SWAIN, the Los Angeles indie band led by lead singer and Supernatural's own, ROB BENEDICT, made fandom history when they became the convention’s house band. But then they broke the convention mold forever with the launch of Creation Entertainment’s presentation of the Saturday Night Special Concert, a true highlight of our Supernatural conventions.

We are so proud to host this amazing night of music, which truly shows how multi-talented those Supernatural stars are! Along with Louden Swain, other celebrity guest performers include Richard Speight, Jr., Matt Cohen, as well as members of the Creation crewwith more to be announced!

Watch this amazing example of what happens at one of 2018’s Saturday Night Special Concerts! Each performance has its own special moments.

The concert is included in many of our amazing full convention weekend ticket packages and you keep your same seat if you have a Gold, Silver or Copper Package.

If you don’t have a package ticket but still want to see the show, no worries! Tickets are only $80 USD and can be purchased on our website today or at the convention. Buy your tickets today and don't miss this once-in-a-lifetime concert!

$80 USD
Ticket ordering FAQ






Are you a talented video editor? A walking encyclopedia of all the epic moments from Supernatural who thinks, "These would be awesome set to music?" Here is your chance to flex your creative muscles, and fan knowledge, to compete for prizes at Supernatural Official Convention!

Click to see more information.

Entries are judged on the following criteria:
• Video, Audio & Editing quality
• Inventiveness
• Song selection & originality
• Humorous submissions are encouraged!

Winners will receive a $100 gift certificate good for Creation merchandise (excludes convention, autograph and photo op tickets), and will be played on screens at the Official Supernatural Conventions! Winners will be announced and awarded at the specific show.

Below you'll find the rules, submission guidelines and anything else you might need to know:

• One SUPERNATURAL music video may be submitted, and only one.
• All submissions must be on DVD and in a sleeve or jewel case to be accepted. -ONLY NTSC FORMATED DVDs WILL BE ACCEPTED OR.
If submitting a flash drive, please make sure all files are compatible with Quicktime. 
• In your submission you must list the specific convention the music video is for.
• Entries are limited to people attending the specific event. This is due to an overwhelming number of submissions.
• Send your video using an order confirmation or signature required so you know if your video was received.
• Please keep the submissions under five minutes.
• Winners are announced at the event.
• You do not have to be present for the actual showing of your video, but you must claim your award at the show before the end of the weekend or your award will be forfeited.
• The competition closes 40 days prior to the convention. We will NOT make any exceptions to this.
• Don't forget about the great supporting cast members of the show!
• We ask that you do not use footage from shows other than Supernatural.
• Entries cannot be returned, and person submitting entry is granting Creation the right to play this entry in perpetuity at Creation events worldwide and/or online at the Creation website(s).
Creation does not sell music videos so your entry will never be sold as a commercial product, just presented at our events/online.
• Do not submit the same video for multiple events. It will not be considered after its first submission. This also goes for videos that have been recycled with only minor changes.

Good luck!

Creation Entertainment
217 South Kenwood St.
Glendale, CA 91205

Show your creative talents, and impeccable taste in Supernatural fashion, by entering our famous Cosplay Contest! Held on SATURDAY, come dressed as any Supernatural character (or create your own) and compete for the audience's applause to win great prizes! Who wouldn't want a nifty Gift Certificate good for Creation merchandise and the adoration of the audience?

Note: Gift certificate are good for one year towards Creation Merchandise Only, and excludes convention, autograph and photo-op tickets.



Our vendor area is overflowing with official SUPERNATURAL products to offer attendees! You can expect to find official photographs from the studio, t-shirts and apparel, journals, jewelry, mugs and glassware, banners and posters, books and magazines, autographed items, and a lot more! Welcome to Supernatural Collector Heaven!

Our vendor area is small compared to a massive Comic-Con type event that covers many properties. Our conventions provide a more personal experience, and that extends into the vendor area, to give the fans (and celebrities) a more rewarding show.

You won't have to wade through seas of merch you aren't interested in just to find the gold because we bring only the best with a Supernatural theme to our vendor area.

Yes/No Trivia Game
Whoever thought that all that Winchester watching could be turned into great gift certificates?! Be one of 90 chosen fans to play one of three rounds and who knows, you could be the last person standing! Prove that you are a true trivia master and win our gift certificates to enjoy and spend! This event is generally, though not always, held the first day of the convention.




We appreciate the support!

For updates on events, guests and tickets join our

Bring all your printed tickets

DETAILS: Please make sure to bring ALL your printed out tickets to the convention as we cannot replace any tickets forgotten or lost. This holds true for all ticket-buyers domestic and outside of The United States as we no longer have a will-call or hold ticket desk. Our convention sites generally have a business office where you can print out your pre-purchased tickets if you have left them home by mistake. Once you present your ticket(s) at registration, photo op areas, or autograph sessions they will be scanned for legitimacy and tickets may be used only one-time use. If there are duplicate tickets, we honor the first scanned ticket only.

Customer Support E-Mail: ANY problem you have please write to us at: customer.service@creationent.com and we'll look into it and get right back to you. Thanks! 

NOTE: You may buy Photo Op and Autograph tickets before buying an Admission ticket, but you need an Admission Ticket in order to use the Photo Op and Autograph tickets. Please buy an Admission ticket as soon as you can as we can never guarantee Admission tickets won't sell out before the show. Join our Free Email list to get updates on ticket availability.

Tickets are delivered to you via e-mail in PDF format

Details: Please note that tickets are delivered to you via e-mail in PDF format which you must print out and bring with you to convention registration. Most customers receive their PDF tickets within 3-5 business days of having placed their order. All Convention tickets have a non-refundable $8.50 shipping/handling fee charged per ticket ordered. This applies to all online, phone, fax and mail orders. 

ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS; these must be purchased separately below or at the convention (if not sold out). Thanks!

HOTEL ACCOMMODATIONS ARE NOT INCLUDED. Hotel rooms may be reserved as indicated towards the bottom of this page.



Gold Weekend is our most comprehensive ticket package! You pick the seats closest to the stage, so you won’t miss a single cherished moment. Here’s what you get when you go GOLD!

Reserved Seats

Reserve your seat in our main theater for the entire event! Gold Package Holders choose their seats while ordering packages on line, ensuring the best views in the house. This seat is yours for the whole three days, free from wandering seat-stealing monsters, no salt circle necessary!


This is one of your ONLY chances to get in-person autographs* from Jensen Ackles & Jared Padalecki for the entire weekend! They will only be signing in person for Gold & Silver ticket holders. In addition to Jensen and Jared, you get in-person autographs from fan favorites Misha Collins, Lisa Berry, Adam Fergus, Gabriel Tigerman, and David Haydn-Jones.

Priority Lines

You are among the first rows for all autograph signings included in this package!  Now you'll spend less time in line, and more time enjoying the show. We call autographs included in this package row by row, so Gold definitely does have its benefits!

Priority Pre-registration

Gold gives you priority registration before any other guests! Get first dibs on exclusive merchandise and any remaining autograph or photo op tickets! Pre-registration takes place the night before the convention starts and while it’s not mandatory, it is a convenience that can help make your weekend be as smooth as possible.

Exclusive Sunday Superstar Panel with Jensen & Jared

On top of their regular convention appearances, "The Boys" do a more intimate panel just for our Gold Weekend Patrons. These panels are always full of special moments, insights and lots of laughter!


Your package includes tickets to the SATURDAY NIGHT SPECIAL CONCERT with LOUDEN SWAIN, featuring Rob Benedict, joined by guest celebrities Matt Cohen, Richard Speight, Jr. and more to be announced. With Gold you keep the same great seats you enjoyed during the day. See details above!

Access to our famous Karaoke Kings Concert Party Night!

Have a blast at our fun-filled Karaoke Party extraordinaire, featuring host Matt Cohen and joined by other stars who will be your back up!

NOTE: Seats are removed from the front rows for this FREE EVENT. Seating will be provided in the back of the theatre for those who want to just sit and relax.

Collectible Credentials

Special collectible badge and wristband only for Gold package holders! These keepsakes will always remind you of the amazing time we hope we deliver for you!

Admission to the Vendors Room

Our vendor area is overflowing with official SUPERNATURAL products to offer attendees! You can expect to find official photographs from the studio, t-shirts and apparel, journals, jewelry, mugs and glassware, banners and posters, books and magazines, autographed items, and a lot more!

These are early bird prices and may rise at any time.
$985 USD


ADMISSION TICKET PACKAGES DO NOT INCLUDE PHOTO OPS and only those autographs listed above in the Gold Autographs description. Others must be purchased separately below or at the convention (if not sold out). Thanks!

Please note that if you have autographs as part of your ticket package benefits you will need to have something for the celebrities to sign. They will sign almost anything you bring from home and there is a wide assortment of photos and other collectibles on sale at the convention. Items that are deemed inappropriate will not be allowed to be presented at the autograph table.

Ticket ordering information

* Additional ticket packages including:
Silver Weekend Admission Packages
Copper Weekend Admission Packages
General Admission Weekend Packages
Preferred Single-Day
General Admission Single-Day will be available as we get closer to the convention.

 Please be on our FREE EMAIL LIST so you are advised of new ticket option launches! We will, to the best of our ability, send out an announcement each time a new ticket bracket becomes available. But checking the website frequently is recommended as well. Thanks!



As we get closer to the convention, we auction off special VIP Experiences and Meet & Greet events for a limited number of fans with our amazing guest stars through our online auctions site! Ten lucky fans get chance to bid to win an exclusive VIP experience. Also on auction are special Meet & Greets events with each of our celebrities in attendance, in a limited group setting. Imagine hanging out with the stars of Supernatural!

To find out when the bidding starts and get to access to the auction, join our mailing list here!

Ever dreamed of having an exclusive concierge assigned to you, and only you, at your favorite Creation event? Our Concierges know the rules inside and out, and use that knowledge to get you in line right after the VIPs! Not only that, they also help you keep track of every event, signing and photo op, so you won’t miss a thing. If you're interested in this premium service, write concierge@creationent.com.

We know that many fans like to give gifts to our celebrity guests and we feel this is a lovely gesture. However, it's impossible to accommodate the large amounts of gifts and we do not have an adequate system to accept them at the many different venues. Please refrain from bringing gifts to the convention.

Instead, we are offering the following addresses for fans to send gifts to the celebrities:

Jensen Ackles
c/o Management 360
9111 Wilshire Blvd. 
Beverly Hills, CA 90210

Jared Padalecki
c/o Industry Entertainment
955 S. Carrillo Dr. 3rd Floor
Los Angeles, CA 90048

Misha Collins
1920 N. Hillhurst #170
Los Angeles, CA 90027


Richard Speight Jr.
c/o Thruline Entertainment
9250 Wilshire Blvd., Ground Floor
Beverly Hills, CA 90212

Rob Benedict
Thruline Entertainment
 9250 Wilshire Blvd Ground Floor
Beverly Hills, CA 90212

Louden Swain
Box 500
11271 Ventura Blvd
Studio City CA 91604

Matt Cohen
Lane Management Group, Inc.
4370 Tujunga Blvd. Suite 130
Studio City , CA , 91604


Having the chance to get in-person autographs from the stars of SUPERNATURAL is incredibly rare, and we've worked hard to bring it to you! The stars will sign almost any item you bring from home (items that are deemed inappropriate by Creation may not be presented at the autograph table) or you can buy an item at the convention. There will be tons of great photographs of the stars in character as well as other collectibles available at the convention that are perfect for signing.

Have more than one thing you want signed? Purchase multiple tickets and get all of your autographs at once!

Autograph tickets DO NOT include admission to the convention. You must have an admission ticket for the convention on the day of your autograph session to redeem autograph tickets. Also, please note that personal photography is NOT ALLOWED at any autograph or photo op session.


Jensen & Jared - Due time constraints, Jensen and Jared are only doing in-person autographs for Gold and Silver Package Patrons only!

Misha Collins $99 USD (Saturday)

Richard Speight Jr. $40 USD (Fri/Sat/Sun)

Matt Cohen $40 USD (Saturday)

Rob Benedict $40 USD (Fri/Sat/Sun)

Lisa Berry $35 USD (Friday and Saturday)

Adam Fergus $40 USD (Friday and Saturday)

David Haydn-Jones $40 USD (Friday and Saturday)

Gabriel Tigerman $35 USD (Friday)

Note: Patrons must bring an item for celebrities to sign. You can bring something from home or purchase a photo or other collectible in the Vendors room. Items that are deemed inappropriate by Creation will not be allowed to be presented at the autograph tables.

Ticket ordering information

Make a memory you'll never forget! Your photo will be taken by Creation's magical, talented staff photographers. They take incredible pictures, make the stars comfortable, and are generally beloved by all.

Photo Op tickets DO NOT include admission to the convention and are NEVER INCLUDED IN ANY TICKET PACKAGES. You must purchase photo ops separately AND have an admission ticket for the convention to enter the photo op areas. 

Your ONE photo op ticket can include up to TWO fans (1 photo op tix = 2 fans). TWO photo op tickets can include FOUR fans in a photo (2 photo op tix = 4 fans). We cannot, however, accommodate over FOUR fans in any one photo op. Also, please note that personal photography is NOT ALLOWED at any autograph or photo op session. Photo prints and jpegs of your photo ops may be used for personal use only.





LISA BERRY $60 USD (Friday and Saturday)

RICHARD SPEIGHT JR. $50 USD (Friday/Saturday/Sunday)

MATT COHEN $50 USD (Saturday)

ROB BENEDICT $50 USD (Friday/Saturday/Sunday)

ADAM FERGUS $45 USD (Friday and Saturday)

DAVID HAYDN-JONES $45 USD (Friday and Saturday)


KARAOKE SELFIES with MATT COHEN during our Friday Night Karaoke Party. Usually they occur about an hour into the party and you use your own phone to get 4-5 shots $40 USD (Friday)


GROUP PHOTO OPS: These are ultra-cool, check it out!
Two customers can be in these photo ops for the price of one photo op ticket.

JENSEN ACKLES, JARED PADALECKI and YOU! Our most famous of all photo ops, and what an awesome collectible to take home with you! $399 USD (Sunday) VERY LIMITED



The “Men of Letters” ADAM FERGUS and DAVID HAYDN-JONES $90 USD (Friday and Saturday)


RICHARD SPEIGHT JR., ROB BENEDICT and YOU! $99 USD (Friday and Saturday)

NEW! LOUDEN SWAIN: You with our amazing house band! $65 USD (Fri/Sat/Sun)


We are THRILLED that Misha will be doing more photo ops on Sunday in a unique and spectacular Misha way, to benefit his famous charity RANDOM ACTS. Misha has agreed to appear in character and costume as his Supernatural character, Castiel. As with all things Misha, this photo op is uniquely popular!

While we have had other genre celebrities in costume before, Misha has asked that you honor his beloved Cas character as he will be stay in character the whole time. Let’s not have Misha break out of his portrayal of Castiel at this photo op because it is SO DAMN COOL!

Only a limited number of CASTIEL PHOTO OPS are available at $169 USD each (SUNDAY ONLY). Because of the unique nature of these photo ops and the charity aspect we cannot upgrade or change Saturday Misha photo ops.

We appreciate the great folks at our conventions in helping us meet our goal to help Random Acts, a charity we have strongly supported from its start. We’ve been able to raise A LOT of money for this great cause and appreciate all your contributions!


Ticket ordering FAQ

If you'd like to see how much fans enjoy our our photo ops, click here!

If you have more questions about photo ops, click here for our Photo Op FAQ!


Westin Harbour Castle 
1 Harbour Square,
Toronto, ON, M5J 1A6, Canada

Flat Rate: $174.00 Single (One King Bed), $194 Double (Two Double Beds)
Call 1-888-627-8559 *Reservations Available 12 months before the event.
Or click here for the website: *Available 12 months before the event. 

From the Westin Harbour Castle to Pearson International Airport (YYZ)
 - Union Pearson Express: UP Express provides fast, reliable service between Union Station and TPIA in just 25 minutes with trains departing every 15 minutes. Tickets from as low as $9 CAD one-way.  Taxi, bus and rental car services are also available from Pearson International Airport to the Downtown Toronto core.

From the Westin Harbour Castle to Billy Bishop Toronto City Airport (YTZ)
 - Taxis are around $10 per trip. From Bathurst Street, Porter provides its passengers with a complimentary ferry service to the airport.

For more information, call us at (416) 869-1600 or e-mail us at westin@torontocityguide.com.

Creation Entertainment is going green by joining forces with Fan Guru (formerly Cosmunity)! Make sure to download the Fan Guru app and you will be able to customize your own schedule for any con weekend you are attending. Fan Guru will have the schedule uploaded on their app after the schedule is posted onto Creation’s website.

Download the app now!

The show schedule is finalized the week of the convention to accommodate flight itineraries and filming schedules of our celebrities. Convention activities usually start around 10:00 a.m. but may begin earlier depending on schedules. Stage programming also usually ends around 6:00 p.m. or 7:00 p.m. and some autograph sessions begin after stage programming is complete for the day. This can run until 10:00 p.m. so PLEASE PLAN ACCORDINGLY! Signings start later on Sundays, so we recommend that you plan to stay late or stay overnight. The final schedule is always posted one day PRIOR TO THE CONVENTION on either WEDNESDAY (for our three-day conventions) or THURSDAY (for our two-day conventions).

Our best advice is to plan for these time variabilities and check the schedule as soon as it is available.

All guests and scheduling are tentative and subject to change.


WOW, it is hard to believe that we have been producing conventions for our fellow fans for 47 incredible years and what a ride it has been. Thanks to our fellow fans, we’ve loved bringing the stars direct to their audiences; and the tradition has continued and indeed been amped up greatly by our SUPERNATURAL CONVENTIONS. Join the celebration and be part of the unforgettable SPN family.

Unlike so many other genre conventions, Creation Entertainment has a strict company policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of ticket they purchase, will have a seat in the main auditorium where the major guests appear and events take place.

Creation Entertainment has the right to refuse service to anyone who interferes with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, patrons lacking adequate hygiene and inconsideration to others. Refusal of service shall never be based on race or color, National origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, Veteran or Military status, marital status, sexual orientation or gender identity, medical condition, political affiliations or activities, or status as a victim of domestic violence, assault or stalking.


Customer support email: ANY problem you have please write to us at: customer.service@creationent.com and we'll look into it and get right back to you. Thanks!

 Regarding the issue of alcoholic beverages at the convention: We do not allow alcohol to be present in our function rooms including the main theatre. This includes daily panel events and any night events. We kindly ask, for the evening event(s), you do not bring bags unless necessary. Water stations will be available in the room and, for those who have special medical needs, you can discreetly discuss those with security before entering and we will do bag checks. We regret that we've had to take this measure, but we must protect our audience and celebrities and we’ve been advised that this is a necessity. We reserve the right to deny entrance into any of the events to anyone who appears intoxicated. 

ADA Rules on service animals: This event welcomes service animals as per ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event.

For those attending our conventions and making travel plans: Please know that the majority of guests that appear on stage do so usually in the later part of the day (although that is sometimes different for actors working on a current series). Autographing can run into the evening until 9:00pm-10:00pm. Because we have to wait for our celebrity guests to give us their flight information, we cannot tell you in advance when these autograph sessions will occur until the convention schedule is posted at this website on the Wednesday before the event. For those out of towners who want to receive autographs of the stars appearing on Sunday, we do suggest staying over until Monday or plan for a later leaving time. 

PLEASE BE CAREFUL! We suggest buying tickets only from the original source: through this website. Because all tickets are scanned for use at the convention we can ONLY allow the first person in using each singular ticket. Autograph and photo op tickets are also scanned for one-time use. WE’VE NOTICED A PICKUP IN BOGUS TICKETS and well-meaning fans being ripped off by those that have resold duplicate tickets. 

Flashes occur from phone and cameras often during stage presentations. If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees please keep flash photography to a minimum and try to learn how to get the best pictures in different lighting situations. Generally flash is not the best way to take photos at the convention. We will attempt to have a more detailed note page of getting the best pictures at conventions available soon.

ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as can a personal conflict. Our events will take place whether a specific guest cancels or not (we always try to book replacements) and therefore we cannot issue admission ticket or ticket package refunds if a particular guest is not able to attend.. Of course, we will always refund or issue a credit voucher for separately purchased photo ops and autograph tickets for a specific guest if they cancel.

PHOTO TAKING POLICY AT THIS CONVENTION We know that taking photos makes the convention even more fun and we thought it would be a good idea to share our photo taking policies for you before you arrive at the convention so you can prepare. In the auditorium, photo taking is encouraged, but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to fire marshall regulations, everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during the photo ops. Only those people who have autograph tickets may come up to get autographs.

The vast majority of our guest celebrities take questions from the audience during their on-stage time. Therefore it is incumbent upon those who ask questions to make them ones that allow our mutual shared time with the celebrities to be enjoyable, interesting and entertaining for all (including the guest). Asking for hugs, telling stars we love them (we all do, that's why we're here!), giving gifts, getting into long personal stories, or asking trivial and/or silly questions, is not acceptable for this format. When you are asking a question, you are representing all of fandom to a celebrity, so please respect your fellow fans and the celebrity. Join us in trying to make this convention the best entertainment for everyone!

In the event of convention cancellations or date changes Creation Entertainment is not responsible for patrons' costs involving travel or hotel accommodations or any other non-convention ticket expenses.

Advance ticket sales are generally turned off a few days before the Event. Any available tickets will sold at the convention.

We are not responsible for orders that are rejected during processing that may be due to customer errors (usually caused by not completing the entire ordering process to the very end), credit card failures (usually caused when there is not enough funds in an account or the credit card company rejects the charge for any number of reasons including out of state ordering or unfamiliar ordering to the customers’ general pattern), or system errors during transmission of the order.

Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Check back frequently for updates.

NOTE: ADMISSION TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE. AUDIO OR VIDEO CAPTURE FOR PERSONAL USE IS ALLOWED EXCEPT IN CERTAIN CIRCUMSTANCES. LIVE STREAMING IS NOT ALLOWED AT ANY TIME. Photography and audio or video capture are for personal use only - public dissemination and commercial use strictly prohibited.

By attending Creation events, you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities.

All ticket prices are subject to change, please order as early as possible.

In the unlikely event of a cancellation of the convention, or a date change, Creation Entertainment is not responsible for refunding airfare or any other costs other than the payments made directly to Creation Entertainment for ticketing. Also in the unlikely event, due to weather, transit issues or last minute illness or other reason given by celebrity, an advertised guest does not make their appearance at the convention, Creation Entertainment is not responsible for any refunds or credit vouchers other than separate specific to the guest autograph tickets or photo op tickets. In the extremely rare chance that a guest does not finish his or her autographs or photo ops (which has only happened in a hand full of cases over 40 plus years and was due to things out of our control), Creation Entertainment will only be responsible for the refund or credit voucher of the separate autograph or photo op ticket.