Updated: May 10, 2023
All procedures and policies subject to change
Creation Entertainment maintains that the health and safety of our attendees, celebrity guests and staff are a top priority.
Here are the following COVID policies and procedures* for the Official General Hospital Convention, being held June 9-11, 2023 at the Marriott Burbank Hotel.
1. Regardless of your vaccination status, we require a negative COVID-19 test result, which must be taken within 48 hours of your first day attending the convention. You will receive a special-colored, waterproof wristband, which you must wear for the entire convention in addition to your entry wristband. Removal of the COVID wristband will require you to retest.
For your reference, here are COVID testing sites in Burbank area You may also use a Rapid COVID test kit that you have purchased over the counter, but you must take the test in-person at the convention in our private testing area, to show results. We will also have a limited supply of Rapid tests available on-site for a fee of $25, available while supplies last. Once our supply has run out, we will not be able to get additional tests, so you are highly encouraged to either bring your own rapid test or bring your test results taken from a lab. Proof of negative COVID test result is mandatory for attendance.
2. While we are aware that people can still test positive for COVID up to 90 days after initial transmission, if when you check-in with our COVID table you do test positive, even if you’ve quarantined, you will not be able to attend the convention. For those who cannot attend because of their COVID positive test status on-site, we are offering a refund.* NOTE: The name on the test MUST match the name on the ticket. The refund is ONLY applicable to the original ticket holder.
3. If you test positive between Sunday, June 4, 2023 and Sunday, June 11, 2023 or if you already have an active case of COVID at the time of our event, please stay home and email us at customer.service@creationent.com by Sunday, June 11, 2023 at 12:00 AM PST and provide verifiable lab test results from a test that has been taken between Sunday 6/4/23 and Sunday 6/11/23 (rapid home tests are not acceptable) in order to be eligible to roll over your tickets.
4. If you are showing positive on the verifiable lab test as above, your tickets for 2023 will no longer be valid. Should anyone attempt to use invalid 2023 tickets at the convention they will no longer be eligible for the refund.
NOTE: You represent that if you do not comply with COVID-19 safety protocols, you will leave the event venue, and furthermore, you agree that you will not be due a refund of your Event ticket and CE will not be responsible for any consequential damages as a result of your expulsion.
5. Mask-wearing is optional indoors for all attendees, regardless of vaccination status EXCEPT in the COVID testing area, where masks are MANDATORY. Although mask-wearing is now optional, it is still highly recommended.
6. Sanitizer stations will be placed throughout the convention area for public use.
7. If you are feeling ill, please DO NOT attend.
Please see below for our “Disease and Illness” Disclaimer.
Please note that special poses/hugs and physical contact are not offered in the purchasing of a photo op. Please also keep in mind that the actors, while they are recognizable to us, we are strangers to them, so don’t do anything to them that you wouldn’t want a stranger to do to you, especially in these times.
Disease and Illness Disclaimer: By using your admission pass, you represent and warrant that you will not enter the venue or participate in the Event in person if (a) you are aware, as of the date of the Event, that you have contracted and not completely recovered from COVID-19 or another communicable disease; (b) you are aware, as of the date of the Event, that you have been exposed within the prior two weeks to someone who had contracted or was subsequently determined to have contracted, COVID-19 or another communicable disease; (c) you have been tested for COVID-19 or another communicable disease but not yet received the results of such test; or (d) you have symptoms consistent with having contracted COVID-19 or another communicable disease. You also represent and warrant that, during the course of the Event, you will comply with all applicable regulations and guidelines imposed by CE and any Event venue regarding COVID-19 and any other communicable disease, which may include verification of vaccination, wearing masks, a daily symptom check, temperature checks, and/or COVID testing. You represent that should you not comply with COVID-19 safety protocols that you will leave the event venue, and furthermore, you agree that you will not be due a refund of your Event ticket and CE will not be responsible for any consequential damages as a result of your expulsion. We reserve the right to change any of our health policies as necessary.
We’ve been so honored to present conventions for our fellow fans for many incredible years – and what a ride it has been! Thanks to our fellow fans, we’ve loved bringing the stars direct to their audiences!
Unlike so many other genre conventions, Creation Entertainment has a strict company policy not to "oversell" our conventions. In other words, every patron, no matter what bracket of admission pass they purchase, will have a seat in the main auditorium where the major guests appear and events take place.
Creation Entertainment has the right to refuse service to anyone for any reason, without prior notice, especially those who interfere with the safety and well-being of other patrons, staff, actors, Creation Entertainment and the establishment itself. This includes, but is not limited to, harassment of any kind both in advance and/or at a particular event, illegal activity, unreasonable rowdiness, inconsideration to others and patrons lacking adequate hygiene. Refusal of service shall never be based on race or color, National origin or citizenship status, religion or creed, sex, age, disability, pregnancy or genetic information, Veteran or Military status, marital status, sexual orientation or gender identity, medical condition, political affiliations or activities, or status as a victim of domestic violence, assault or stalking.
Here is some pertinent information for you to have about Creation’s conventions, certain policies and more.
ALL TICKETS ARE NON-REFUNDABLE AND NON-EXCHANGEABLE
All guests and scheduling are tentative and subject to change. Creation Entertainment does not advertise any talent without written permission from the talent or their representation.
Please do not come for just one actor. Our events are a celebration of the series and multiple actors from the show attend. If we have a cancelation, we will do our best to book a replacement or we will provide our Gold/Silver patrons with a pre-signed photo of the actor not in attendance if the canceled actor was signing for Gold/Silver.
In the event of a guest cancellation or a date change: ALL GUESTS are contracted to appear and all convention contracts specify that appearances are tentative and subject to change as film and television work demands take precedence as well as a personal conflict. Our events will take place whether a specific guest cancels or not and therefore we cannot issue admission pass refunds if a particular guest is not able to attend. If a guest must cancel their appearance at the convention, Creation Entertainment is not responsible for any refunds other than the a la carte specific-to-the-guest autograph or photo op tickets as another guest will be booked as a replacement in signing for Gold/Silver or a pre-signed photo will be provided if a replacement signer is not possible. Also, in the extremely rare chance that an actor does not finish his or her autographs or photo ops (which has only happened in a hand full of cases due to something out of our control), we will only be responsible for the refund of the a la carte autograph or photo op ticket if not redeemed. We will refund or issue a credit voucher only for a la carte photo ops and autograph tickets for a specific actor if they cancel.
Creation is also not be held responsible for any financial loss associated with the purchase of air tickets or hotel rooms that are not canceled (virtually all hotels offer a 24 or 48-hour cancelation policy, so there should be no jeopardy associated with reservations). We highly recommend you purchase travel insurance for any unforeseen issues.
Disease and Illness Disclaimer: By using your admission pass, you recognize that disease and illness, including, but not limited to, the coronavirus (COVID-19) and the common cold, may be spread through interaction with other people. Creation Events programs may be attended by many, sometimes numbering in the hundreds. Social distancing and other measures at these events is very difficult, if not impossible, to practice and enforce. Therefore, you agree that you will not purchase an event admission pass if you know you have symptoms of COVID-19 or any other communicable disease or illness, or you have a high risk of contracting or suffering from one, and you certify that you do not have any reason to believe that you have been exposed to or could be a carrier of any disease or illness. If you do attend, you agree that you will take all possible steps to protect your health and the health of others attending the event. You further agree that, by using an admission pass and attending, you thereby waive any claim of liability you might make against Creation Entertainment, Inc. or its officers, directors, employees and agents as a result of your contracting disease or illness from attending one of our events, and you agree that you will indemnify, defend and hold harmless Creation Entertainment, Inc. and its officers, directors, employees and agents against any loss that any of them may suffer or be obligated to pay as a result of any claim that may be made against any of them by others, as a result of your attending the event, including, but not limited to, legal damages, attorney's fees and court costs. If you are unsure of your status, please consult with your doctor before purchasing an event admission pass. You further agree that should Creation Events in its sole opinion believe that you may pose a threat to the health of others, it may deny you admission or request that you leave the event and that you understand and accept all risks that your attendance may encounter.
This convention is intended for adults. On stage appearances by our guests may include off-color or inappropriate humor and profanity. Children are welcome if accompanied by an adult who is aware of the potential content. The views and opinions expressed by any talent or participant at, or during the convention are those of the authors and/or the persons appearing on stage, and do not necessarily reflect the views and opinions of Creation Entertainment, LLC or any of their affiliated parties.
Harassment at events: Creation does not tolerate any forms of harassment or bullying at its events. The company’s complete policy is stated on each schedule of events that is handed out at each convention. If you witness bad behavior at an event, immediately notify the contact listed on the rules page of your printed schedule and there is Creation staff present at all times. We cannot do anything about complaints that come after the event is over.
Team Members: We are so grateful and fortunate to have the support of our Team Members, whose continued efforts and dedication help make our conventions possible. They are available to assist you with any questions you may have about convention events and activities, however if you have an issue, please ask to speak to Management on-site. Check your schedule rules page to see which manager is on-site at your specific event. If you would like to submit an application to be considered as a Team Member, please visit our Jobs/Team Members section of our website by clicking here.
For those attending our conventions and making travel plans: Please know that many of the headliners who appear onstage on Sunday usually do so towards the later part of the day. Autograph signings can run into the evening until 9:00PM-10:00PM. For those traveling from out of town, we suggest staying over until Monday in order to get your autographs and the full convention experience. Creation is not responsible for any costs associated with travel for any attendee. We highly suggest you purchase travel insurance in the event that anything should happen.
We are not responsible for orders that are rejected during processing: On rare occasion, an error may occur during the ordering process that can require the order to be resubmitted. This can include: Incomplete form submission (usually caused by not completing the entire ordering process to the very end); Credit card failures (usually caused when there are not enough funds in an account or the credit card company rejects the charge for any number of reasons including out of state, international or unfamiliar ordering to the customers’ general pattern); or system errors during transmission of the order.
We suggest buying admission passes and a la carte tickets only through this website: Because all PDFs are scanned for use at the convention, we can ONLY allow the first person in using each singular PDF. Autograph and photo op PDFs are also scanned for one-time use. PLEASE BE CAREFUL! Tickets that are not valid or deemed fraudulent will not be accepted.
All admission pass and a la carte ticket prices are subject to change at any time, so please order as early as possible.
Admission pass packages do not include photo ops: Photo ops must be purchased separately on this website or at the convention (if not sold out).
NOTE: You may buy an a la carte Autograph and/or Photo Op ticket(s) before buying an Admission pass, but you need an Admission pass for the day of your Autograph or Photo Op in order to use the Autograph and Photo Op tickets at the convention (unless the guest has changed days). Please buy an Admission pass for the day of your Photo Op or Autograph as soon as you can as we can’t guarantee Admission passes won't sell out before the show. Please, absolutely, do not ask for exceptions to this rule.
Alcoholic beverages at the convention: At most of our events, we do not allow alcohol to be present in our function rooms, including the main theatre. This includes daily panel events, meet & greets and any night events. Water stations will be available in the room. We reserve the right to perform bag checks at any time. We reserve the right to deny entrance into any of the events to anyone who appears intoxicated. If there is an instance of alcoholic beverages sold, your ID will be checked by the bartender and any underage customers will not be served any alcoholic beverages. Creation is not responsible for the alcohol consumption of others.
Weapons policy: Please do not bring any weapons to the show. If you are using a prop weapon for a photo op or as part of the cosplay contest, please bring it to registration to get tagged. After your photo op or cosplay contest is over, please do not have your prop weapon on the convention floor at any time. Prop weapons without tags will not be allowed at any time.
Lost or misplaced items: We are not responsible for lost or misplaced items. We cannot replace a la carte Autograph or Photo Op tickets that are purchased at the convention, so PLEASE make sure your PDFs and hard tickets are kept in a safe place.
ADA Rules on service animals: This event welcomes service animals as per ADA rules. Service animals perform valuable work or tasks and are trained to provide help directly related to a person's disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and therefore are not permitted at our event.
Photo taking policy at this convention: We know that taking photos makes the convention even more fun. In the main theatre, photo taking is encouraged but only from your seat. It is unfair to run up to the stage and block the view of others who have paid for reserved seats in front of you. Even if there are empty seats, patrons must sit in the seats they paid for to be fair to everyone. Due to Fire Marshall regulations, everyone must be seated during performances. Please also be courteous to your neighbors when taking pictures. Photo taking is not allowed during autographing sessions nor during photo ops.
Audio or video capture for personal use is allowed except in certain circumstances: Photography and audio or video capture are for personal use only - public dissemination and commercial use strictly prohibited. If there is a time where we cannot allow audio or video capturing of the Q&As, we will advise in advance. AUDIO/VIDEO CAPTURING IS NOT ALLOWED DURING AUTOGRAPHS, PHOTO OPS AND SOME MEET & GREETS. LIVE STREAMING IS NOT ALLOWED AT ANY TIME.
Raffles/Fundraising: Unsanctioned raffles and fundraisers are not allowed at Creation events.
Flashes from phone and cameras occur often during stage presentations: If you are sensitive to such lighting please be advised to take the necessary precautions. For our attendees, please keep flash photography to a minimum.
By attending Creation events, you agree to allow your image to be used on our website and in news documentaries or stories, either filmed by Creation Entertainment or other entities.
Please do not bring latex balloons of any sort to any of our events: We have had attendees with latex allergies and bursting balloons can be hazardous to people at short range.
Medical emergencies: If you have a medical emergency and you do not have a caretaker with you, hotel security or 911 will be called to assist you.
Creation assumes no responsibility for typographical errors or inaccurate information provided by convention venues. All dates, venues and guests are considered tentative and subject to change. Join our email list for updates.
Customer support: ANY problem you have please write to us at: customer.service@creationent.com. Customer service hours are Monday-Friday, 9:00am-4:30pm Pacific time. If you have an issue over the weekend pertaining to a show that is happening that same weekend, please go in-person to the convention registration desk for assistance. Requests sent to Customer Service over the weekend may not be received until the Monday after the convention is over.
Visit our FAQs page for complete rules, policies and other information.
